Full Circle Research (“Full Circle”) is a leading online market research company delivering some of the highest quality insights in the industry, which decision-makers leverage to drive their organizations forward.

All references in this Privacy Notice to Full Circle include Full Circle and its parent, subsidiary and affiliated companies. All references to “us” or “we” refer to Full Circle.

This Website Privacy Notice (“Privacy Notice”) describes the type of information we collect, how we collect and use the information, how we share or disclose the information, how we store the information and your choices regarding the use and processing of the information.

We Protect Your Privacy

Full Circle is committed to protecting the privacy and security of all personal data (“Personal Data”) that we have collected or received. Full Circle strives to conform its privacy practices with applicable international, national, Federal, state and/or local laws and regulations.

Why We Collect Personal Data

We collect Personal Data for the following purposes:

• • to keep you informed of our products, services and activities;

• • for statutory and regulatory compliance;

• • to process any inquiries and other communications raised by you in relation to your interaction with Full Circle and any services we provide;

• • to send surveys regarding our services and to send marketing communications about our products and services; and

• • to achieve our general objectives.

In addition to the above, Full Circle may use the information it collects or receives as set forth in this Privacy Notice.

How We Collect and Use Your Personal Data

We collect Personal Data from you when you communicate with us by any media. We define Personal Data as any identifiable data relating to a natural person that is directly or indirectly collected, by us or a third party. We collect your Personal Data on a voluntary basis. If you request a quote or other information, we may require that you provide specific information to ensure delivery and execution of your request.

Information provided by you:

We collect the following information submitted or provided by you through or in connection with:

• • this website;

• • you and other customers or potential customers;

• • promotions, meetings, events, and/or trade or industry shows or conferences sponsored; and

• • telephone calls, emails and/or other forms of communication.

Full Circle may collect information, including, without limitation, Personal Data from third parties, including, without limitation, industry conference or event organizers or sponsors.

Information collected via automated methods:

Cookies
Our website uses “cookies.” Cookies are small text files that a website transfers to your computer’s hard drive. We may use cookies to measure traffic patterns, personalize content, control security and to help us make our site more useful. The cookies we use do not supply Personal Data, but may identify your OS version, browser and Internet specifications. You have the choice to accept, reject or be notified when a site sets a cookie by configuring your browser preferences.

Log Files
Our websites may automatically gather and store certain information in log files, including, without limitation, data available from your web browser, including, without limitation: IP address, browser type, Internet Service Provider, referring/exiting pages, operating system, date/time stamp and click stream data.

Google Analytics
We use a tool called “Google Analytics” to collect information about use of our site. Google Analytics collects information such as how often users visit this site, what pages they visited and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site.

Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

For more information about Google Analytics, see:

http://www.google.com/analytics/terms/us.html

http://www.google.com/policies/privacy/

Google reCAPTCHA
Our primary goal is to provide a website and experience that is as secure and protected as possible. One of the ways we do this is to use Google reCAPTCHA from Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043, USA). With reCAPTCHA we can confirm if a user is a real person instead of a robot or other automated system. Google reCAPTCHA may request that you complete a puzzle, or it may simply ask you to tick a box to confirm that you are not a robot. With the invisible reCAPTCHA version, you will not even have to tick a box.

The IP address and other Personal Data required by Google for the reCAPTCHA service will be sent to Google’s servers. The types of data transferred to and processed by Google include:

• • IP address;

• • referrer URL (the address of the website from which you came);

• • user Google account information (if you are logged into a Google service such as Gmail);

• • user behavior, including scrolling on a page, moving a mouse, clicking on links, the amount of time spent completing forms and typing patterns;

• • screen resolution (the number of pixels consisted in the image);

• • browser history;

• • CSS information;

• • browser plug-ins;

• • JavaScript objects (JavaScript is a programming language that allows for collected data); and

• • cookies.

Your Personal Data will be transferred to Google’s servers.

 

By using our websites and services, you agree that Google LLC and its agents automatically collect, process and use your Personal Data. You can find out more information from Google’s Privacy Policy (https://policies.google.com/privacy?hl=en) and Google’s Terms of Use (https://policies.google.com/terms?hl=en).

 

How We Use Your Personal Information

We may use your Personal Data, including information collected from third parties, including without limitation, to send you emails or other communications as described herein. In the event you receive such communications, you will have the opportunity to opt out of receiving communications from us.

How We Share Your Information

Full Circle does not sell or disclose your information except as described in this Privacy Notice or as otherwise consented to by you.

We may share information as follows:

• • within Full Circle, subject to the terms of this Privacy Notice or as otherwise disclosed to you at the time of the collection of the information or as subsequently consented to by you;

• • to service providers who are performing services on our behalf as authorized, to use and disclose the information only as necessary to perform the services for which they were engaged;

• • in connection with the lawful request by public authorities, and/or to meet national security or law enforcement requirements;

• • if we are required to do so pursuant to applicable laws or legal or court process, when we believe disclosure is necessary to prevent harm or financial loss, or in connection with an investigation of actual or suspected fraud or illegal activity;

• • in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will require the other party (e.g., the surviving or resulting entity in a merger, or the acquiring entity in an acquisition) to agree in writing to use, protect and maintain the security, integrity and confidentiality of the transferred Personal Data in accordance with this Privacy Notice; and

• • as otherwise permitted pursuant to this Privacy Notice or otherwise authorized by you.

Full Circle will require others who acquire or provide Personal Data to us, including those engaged to provide support services, to adopt and comply with the principles in this Privacy Notice. Full Circle acknowledges its potential liability in cases of onward transfers to third parties.

We may maintain Personal Data or machine identifiable information (like an IP address) in order to satisfy your requests and/or Full Circle’s business requirements.

Your Rights and Choices

Subject to applicable law in your country (or U.S. state) or residence, you may have the right to:

• • confirm whether or not we are processing your data and to request access to such data;

• • correct inaccuracies in your data;

• • delete data you provide or is otherwise obtained from you;

• • obtain a copy of your data that you provided to us;

• • restrict the way in which we use your Personal Data;

• • object to our processing of your Personal Data;

• • withdraw the consent that you have given us to process your Personal Data; and

• • lodge a complaint with the data protection or privacy authority in your country of residence regarding our processing of your Personal Data.

Please note that these rights may be limited in some circumstances by local law requirements.

If wish to exercise your rights, please contact us using the contact information in the Contact Us section below.

Information for California Residents

The following information applies to residents of California.

Personal Data We Sell or Disclose

CCPA defines the term “sell” broadly. Its meaning includes “renting, releasing, disclosing, disseminating, making available, [and] transferring…for monetary or other valuable consideration.”

Under this definition, and the CCPA’s broad definition of “personal information” (again referred to in this Privacy Policy as “Personal Data”), we may “sell personal information” about you to our clients or other collaboration partners, such as your contact information or certain combinations of anonymized or pseudonymized demographic and other information.

Under the CCPA’s definition, we’ve “sold” the following categories of information to our clients: demographic data, such as age, gender, race/ethnicity; parental status; marital status; postal code; income; and education levels.

We’ve otherwise disclosed the following categories of information, subject to confidentiality restrictions, to our third-party service providers as strictly necessary for them to provide services to us: participant names; email addresses; postal addresses; phone numbers; IP addresses; browser fingerprints; device ID; unique identifiers; cookies; geolocation data; web beacons; demographic data, such as age, gender, race/ethnicity, parental status, marital status, postal code, income and education levels; log files, including Internet Protocol (IP) address, browser type, browser language, the date and time of your request, operating system, referring/exiting pages and clickstream data; browsing information, such as date and time you visited our website(s), number of pages you viewed, time in seconds you spend on each page and details of the any website you visited before and/or after participation in one of our surveys or research programs; respondent photos, video and audio; and social media information (e.g., handles, basic information available on profiles).

We will not make your Personal Data available to any third party without your consent or required by law, as further specified below.

Notice to California Residents

If you are a California resident, you also have the following special rights, subject to certain exceptions and limitations, that you can exercise as described below:

• Your Right to “Know” and to Request Deletion

You have the right to know the categories and specific pieces of Personal Data we have collected about you.

You have the right to know the categories of sources from which the personal information has been collected, the business or commercial purpose for collecting or selling personal information, and the categories of third parties with whom we share personal information.

• You have the right to request deletion of personal information we’ve collected or maintain

To exercise these rights, contact us by calling 877-416-6355 or filling out this webform. We may ask you to provide additional information, such as name and email address, in order to verify who is making the request.

Please note that any requested disclosures will only apply to the 12-month period preceding the request, and you are entitled to request disclosure regarding your personal information twice in any 12-month period.

• Your Right to Opt Out of the “Sale” of Your Information

You have the right to opt out of the sale of your personal information. For more information on how to opt out, click here.

• Your Right to Non-Discrimination

You have the right not to receive discriminatory treatment by Full Circle for the exercise of the privacy rights conferred by the CCPA, including but not limited to: denying you services; charging different prices or rates; or providing you with a different level or quality of services.

Please understand, however, that we are in the business of providing market research services to our clients, and any financial incentives we offer to facilitate that goal may be provided only if the applicable survey, research project or study is fully and properly completed by the respondent, in the sole discretion of Full Circle.

• Your Right to Use an Authorized Agent

You have the right to designate an authorized agent to make a request under the CCPA on your behalf. To designate an authorized agent, please contact us in the manner(s) provided at the end of this Privacy Policy. In order to verify you have authorized an agent, we will require a signed, written authorization from you.

• Your Right to Correct Inaccurate Personal Information (Personal Data)

You have the right to have any inaccuracies about your Personal Data corrected.

• Your Right to Limit Use and Disclosure of Sensitive Personal Information

You have the right to limit the use and disclosure of your Sensitive Personal Information.

• Verification Process

If you make a request to access or delete your information, or to opt out of the sale of your personal information, we may ask you for additional information to verify your identity. This information may include your full name, birth date, phone number, email address or other basic personal information about you that we already have on file.

• Notice of Financial Incentive

Full Circle may offer opportunities for you to earn money and rewards by completing survey or research programs. Participation in these offerings may require you to provide Personal Data.

For more information about how to opt in to these offerings, or about how to opt out once you have opted in, see the notices and official rules accompanying these incentives.

If you have any questions or want to exercise any of these rights, you may contact us with such a request at FullCirclePrivacy@ilovefullcircle.com or via mail at:

Full Circle Research
11701A Falls Road
Potomac, MD 20854
USA

 

Information for Citizens of the EU, UK and Switzerland About Cross-Border Transfers

Consent for Cross-Border Data Transfers

Your Personal Data may be transferred to recipients in countries other than the country where you are located, including to the United States, where Full Circle is headquartered. These countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your Personal Data to other countries, we will protect that information as described in this Privacy Policy or as disclosed to you at the time of the collection.

If you are located in the European Economic Area (EU), the United Kingdom (UK) or Switzerland, we comply with applicable legal requirements providing adequate safeguards for the transfer of Personal Data to third countries.

Full Circle complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and adheres to the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF), as set forth by the U.S. Department of Commerce. Full Circle has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of Personal Data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Full Circle adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of Personal Data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this Privacy Policy and the EU-U.S. DPF Principles, the UK Extension to the EU-U.S. PDF, or the Swiss-U.S. DPF Principles, the EU-U.S. DPF Principles, the UK Extension to the EU-U.S. DPF, or the Swiss-U.S. DPF Principles, shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

Pursuant to the EU-U.S. DPF Principles, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF Principles, EU, UK, and Swiss individuals have the right to obtain our confirmation of whether we maintain Personal Data relating to you in the United States. Upon request, we will provide you with access to the Personal Data that we hold about you. You may also correct, amend or delete the Personal Data we hold about you. An individual who seeks access, or who seeks to correct, amend or delete inaccurate data transferred to the United States under EU-U.S. DPF, the UK Extension to the EU-U.S. DPF or the Swiss-U.S. DPF, should direct their query to FullCirclePrivacy@ilovefullcircle.com. If requested to remove data, we will respond within a reasonable timeframe.

We will provide an individual opt-out choice (for Personal Data) before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your Personal Data, please submit a written request to FullCirclePrivacy@ilovefullcircle.com.

In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Full Circle commits to resolve DPF Principles-related complaints about our collection and use of your Personal Data. EU, UK and Swiss individuals with inquiries or complaints regarding our handling of Personal Data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF should first contact Full Circle at FullCirclePrivacy@ilovefullcircle.com.

Further, in compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Full Circle commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF to the INSIGHTS ASSOCIATION DATA PRIVACY FRAMEWORK SERVICES PROGAM, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://www.insightsassociation.org/Resources/Data-Privacy-Framework/Information-for-EU-Swiss-Citizens-to-file-a-complaint for more information or to file a complaint. The services of Insights Association Data Privacy Framework Services Program are provided at no cost to you.

If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf.

Full Circle is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).

Notice to EU and UK (and Gibraltar) Citizens and Residents

You have the right to review, correct or delete your Personal Data. Specifically:

• Right of access

You have the right to obtain confirmation and information about the processing of your Personal Data.

• Right to rectification

You have the right to have any inaccuracies about your Personal Data corrected.

• Right to erasure

You have the right to have your Personal Data deleted (this right is limited to data which, according to law and regulation, may only be processed with your consent, if you withdraw your consent for processing).

• Right to restriction of data processing

You have the right to require that the processing of your Personal Data be restricted (during the course of any investigation into honoring your request, Full Circle’s access your Personal Data will be limited).

• Right to data portability

You have the right to have your Personal Data transferred to another party (this right is limited to data provided by you).

• Right to object
  
  

You have the right to object to the processing of your Personal Data for specific purposes, such as for commercial prospecting.

• Rights in relation to automated decision-making and profiling
  
  

You have the right to not be subject to decisions based solely on automated processing, including profiling, which produces legal or similarly significant effects.

• Right to withdraw consent
  
  

You have the right to withdraw your consent at any time.

If you want to exercise any of your rights, you may contact us with such a request at FullCirclePrivacy@ilovefullcircle.com or via mail at:

Full Circle Research
11701A Falls Road
Potomac, MD 20854
USA

Children

This website is not designed for, or intended for use by, any individual who may be defined as a child under applicable law. If we become aware that we have inadvertently collected Personal Data from a child, we will undertake to delete that data as soon as possible in accordance with applicable law.

Where Information is Stored

All Personal Data information is stored on servers and systems located in the U.S.

Security Measures Implemented by Full Circle

Full Circle maintains appropriate technical, administrative and physical safeguards to protect information received or collected. We review, monitor and evaluate our privacy practices and protection systems on a regular basis. Notwithstanding the foregoing, transmissions over the Internet and/or a mobile network are not one hundred percent (100%) secure and we do not guarantee the security of transmissions. Full Circle is not responsible for any errors by individuals in submitting Personal Data to us.

Links to Other Websites

This website may contain links to other websites. Full Circle is not responsible for the privacy practices or the content of other websites. To ensure the protection of your privacy, always review the Privacy Notice of the websites you visit by linking from this website.

Contact Us

If you wish to exercise your rights or have any requests, questions or complaints regarding Full Circle’s privacy practices and/or this Privacy Notice, please contact us by:

Email to: FullCirclePrivacy@ilovefullcircle.com 

or

Regular mail to:

Full Circle Research
11701A Falls Road
Potomac, MD 20854
USA

Acceptance and Updates to This Privacy Notice

By using the website, you signify your acceptance of this Privacy Notice. If you do not agree to the terms of this Privacy Notice, please do not use this website.

We reserve the right, at our discretion, to modify our privacy practices and update and make changes to this Privacy Notice at any time. We encourage you to refer to this Privacy Notice on an ongoing basis. Your continued use of the website following the posting of changes will mean that you signify your acceptance to those changes.

This Privacy Notice is current as of the “Last Revised” date which appears at the top of this page. We will treat Personal Data in a manner consistent with the Privacy Notice under which it was collected, unless we have your consent to treat it differently. By using this website following any Privacy Notice change, you freely and specifically give us your consent to collect, use, transfer and disclose your Personal Data in the manner specified.