There’s a significant and important difference between customer service and consultative service. The former addresses your immediate needs. In contrast, Full Circle Research’s proven approach delivers customized guidance, recommendations and solutions based on a deeper understanding of your challenges and goals.
The result is a long-term relationship and the industry’s smoothest project experience, saving time and money, and positioning you as a go-to resource for your customers.
Why is consultative service better than customer service?
Full Circle listens, empathizes and resolves existing challenges. We report transparently, consistently and in real time. We also ensure you communicate with only one, knowledgeable point of contact, mitigating mistakes and miscommunication. These are the hallmarks of quality customer service. But our service model doesn’t stop there. Full Circle’s consultative approach allows us to dig deeper and work smarter: We uncover issues proactively, exposing and dismantling their root causes. We identify unforeseen value on your behalf, and can serve as an expert resource for your clients, naturally expanding your team and achieving greater ROI.
One dedicated team. Always.
At Full Circle, we assign our teams per client, not per project. This approach offers unique and productive advantages. For starters, it allows for personalized and consistent communication with you, leading to a stronger relationship and more holistic understanding of your needs. It allows us to provide specialized expertise about your industry and specific requirements, which fuels more effective solutions and recommendations, and results in faster and more accurate response times for a more seamless experience from start to finish.
